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Navigating Conflict & Difficult Conversations | 2019 Session

Amy Gallo

We all want to work with people who are polite, considerate and kind. But it’s possible to be too nice: failing to disagree when it’s important to do so, or holding back from surfacing new ideas and innovations. Healthy, constructive conflicts are an essential part of producing good work; yet many people don’t have the skills to disagree in a professional, productive way. In this session, Amy Gallo combines management research and practical insights to provide straightforward advice on how to navigate difficult conversations so you can develop collaborative resolutions and be more effective at work.  Attendees will learn how to:

  • Recognize whether you and others tend to seek or avoid conflict
  • Assess your options for addressing a disagreement and knowing when to walk away
  • Manage your emotions
  • Prepare for and engage in difficult conversations.

Speaker: Amy Gallo, author, HBR Guide to Dealing with Conflict

Emcee: Laysha Ward, EVP and chief external engagement officer, Target