RENEE MEDINA is VP, Global Head of Member Solutions at GLG. The world’s largest knowledge marketplace, GLG connects decision makers who want the advantage of powerful insight to people with first-hand experience. Renee is responsible for the retention and experience of GLG’s 700,000 subject-matter experts around the world. She oversees a customer service team of 50 based in Austin, Dublin, Shanghai, Tokyo, Seoul, and Mumbai, and closely partners with CX and Product Management teams to identify and solve customer pain-points. Since 2006, Renee has served in progressively responsible roles at GLG where has created and led a variety of operations-focused teams. She holds a B.A. in Communication from Texas A&M University, and lives with her family in Austin.