Your work day is filled with them—people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This session will detail specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Taking into account the modern issues that play into our work, including technology, generation gaps, and language barriers, researcher Amy Cooper Hakim and a panel of executives who have expertly handled many of these situations, will guide you through the 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Thought Leader: Amy Cooper Hakim, author, Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind
⚬ Jane Gasdaska, GM, US product supply & distribution, Phillips 66
⚬ Amanda Gill, VP, North America Oracle Talent Advisory, Oracle
⚬ Tracy Quon, asset manager, Appalachian Basin, US onshore, Statoil
Emcee: Myrna Estrada, VP & regional general manager, Safeco Insurance