Admitting to a work screw-up is like knowing CPR. You want to be good at it, but not because you’ve had a lot of real-life practice. It’s also like CPR in the sense that the slower you are to act, the worse the outcome is likely to be.
To help you know what to do on the spot, we asked two senior executives—both have seen and heard it all—for their advice on the best way to own up to a mistake. Read More