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Carolyn Muise

2017 Speaker

CAROLYN MUISE leads the chief customer office, analytics and intelligence platform with Dell.   Leveraging big data and customer sentiment, proactively driving continuous improvements in technology, process, and information management and employee engagement will enables them to drive optimal customer experience.  Previously, Muise led EMC’s total customer experience program with revenues of $24.5B and 60,000 people worldwide.  In this role, Muise had operational responsibility for engagement with EMC’s customers, partners, and employees to drive quality, innovation and continuous improvement into its products, services and business operations. Under her leadership, EMC’s total customer experience program has been recognized by the Technology Services Industry Association (TSIA) for its innovation in customer commitment, Temkin Group for customer experience excellence and Customer Experience Professionals Association (CXPA) for customer experience impact.  Prior to this role, she led EMC’s Engineering Lab (E-Lab).  EMC’s E-Lab is a global operation considered the industry’s premier brand for rigorous, end-to-end interoperability testing and the development of best-in-class integrated solutions.  In this role, she led a team that worked closely with EMC customers, partners, vendors and competitors to promote integration across every major platform, operating system, and network element available for customer consumption. @camuise4 @dell