Amy Cooper Hakim

2017 Session | Working with Difficult People: Navigating Different Personalities for Career Success

Your work day is filled with them—people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This session will detail specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Taking into account the modern issues that play into our work, including technology, generation gaps, and language barriers, researcher Amy Cooper Hakim and a panel of executives who have expertly handled many of these situations, will guide you through the 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts. Read More

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Office Politics: When Bosses Behave Badly

Power may not always corrupt, but it sure can bring out the egomaniac in some managers. That’s what industrial and organizational psychologist Amy Cooper Hakim found while doing research to update her book (which was originally written by her grandmother), Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind.

Of the 10 kinds of bad bosses you might encounter (yes, there are that many!), she says that narcissists are quite common. “Someone who is cold-blooded and ego-driven as a boss was probably like that as a subordinate, but it didn’t affect her manager, or for that matter, her colleagues, the way it now affects her direct reports,” Hakim explains. “When used for good, power can achieve great things. But when used improperly by a narcissist, it leads to bullying, which spirals downward and hurts productivity and morale.” Read More

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